Data Protection Policy

tck66's Privacy Policy

The security of your personal information is our highest priority. This policy describes how tck66 collects, stores, and uses your information.

Last Updated: This privacy policy is kept up to date at all times. Any changes will be published on this page.

Introduction & Scope

This privacy policy ("Policy") describes the privacy practices of the tck66 platform ("we", "our"). This policy applies when you use tck66's website, mobile version, or any related services.

By using our platform, you are considered to have agreed to the terms of this privacy policy. If you do not agree with any term of this policy, please stop using the platform.

tck66 is an online gaming platform operated exclusively for users aged 21 and above. We do not collect personal information from any underage individuals.

1. What Information We Collect

1.1 Registration & Account Information

When you create an account or log in to tck66, we may collect the following information:

Your name and contact details (phone number, email address)
Date of birth (for age verification purposes)
Username and password (stored in encrypted form)
KYC documents required for identity verification

1.2 Financial & Transaction Information

We retain transaction-related information to process deposits and withdrawals. bKash, Nagad, Rocket, and Upay are used as payment methods on our platform. Your mobile number and transaction amount are recorded during transactions through these mobile banking services. We never store your full PIN or password.

1.3 Technical & Usage Information

Information collected automatically while using the platform:

IP address and device identity (browser, operating system)
Login time, session information, and gaming activity logs
Information obtained from cookies and similar tracking technologies
Referral source and browsing history on the website

1.4 Communication Information

When you seek support through our live chat or email ([email protected]), the content of that conversation and the information you provide may be stored in our system. This helps us improve our service quality.

2. How We Use Your Information

2.1 Service Delivery & Operations

Your information is primarily used to operate tck66's services smoothly. This includes account verification, transaction processing, managing gaming activity, and providing technical support.

2.2 Security & Fraud Prevention

Collected information is analysed to ensure platform security and to detect any irregular activity or fraudulent behaviour. tck66 believes in fair play, and for this reason we monitor the activity of every account.

2.3 Responsible Gaming

By reviewing patterns in your gaming activity, we work to ensure responsible gaming. If signs of risky behaviour are observed, we may contact you or take necessary action.

2.4 Platform Improvement & Personalisation

We analyse anonymised and aggregated data to improve the overall user experience. This helps us understand which sections of the platform are used most and allows us to improve services accordingly.

2.5 Communications & Notifications

Your contact information is used to send important notifications related to your account, transaction confirmations, and security alerts.

3. Information Sharing with Third Parties

3.1 Service Provider Partners

Operating our services requires working with certain trusted technology partners, such as payment processors, software providers (such as Pragmatic Play, Spribe, JILI, PG Soft, Ezugi, Evolution Gaming, NetEnt, Microgaming), and cybersecurity service providers. These partners receive only limited access to the information needed to perform specific tasks and are required to comply with our privacy standards.

3.2 Legal Obligations

In the case of a court order, a legitimate request from a law enforcement agency, or any other legal obligation, tck66 may provide the necessary information to the relevant authorities.

3.3 No Sale of Information

tck66 never sells or rents your personal information to third parties. Your personal information is not shared with third parties for marketing or commercial purposes.

4. Cookies & Tracking Technologies

4.1 What Cookies Are and Why They Are Used

Cookies are small data files stored on your device. tck66 uses cookies for the following purposes:

Essential cookies: To maintain login sessions and keep the platform's core functions running
Analytics cookies: To understand which parts of the platform are used most
Preference cookies: To remember your language and other settings

4.2 Cookie Controls

Cookies can be disabled or deleted through your browser settings. Please note that disabling essential cookies may prevent some of tck66's core services from working properly.

5. Data Protection & Security Measures

5.1 Technical Safeguards

tck66 takes industry-standard security measures to keep your personal information safe:

SSL Encryption: All data transmissions are secured with SSL (Secure Socket Layer) technology
Encrypted Storage: Sensitive information (such as passwords) is stored in encrypted form
Access Controls: Only authorised staff have limited access to personal information
Regular Security Reviews: Regular audits are conducted to identify security vulnerabilities in the system

5.2 Response to Data Breaches

Should an unexpected security incident occur, tck66 will notify affected users as quickly as possible and take the necessary remedial action. We are committed to handling such situations with transparency.

5.3 User Responsibilities

You also have a role in keeping your account secure. Never share your password or login details with anyone else. If you notice any suspicious activity, inform us immediately at [email protected].

6. Data Retention Period

6.1 Retention Policy

Your personal information is retained for as long as necessary. Specifically:

  • Active account information: for as long as the account remains active
  • Transaction records: for the period required under financial regulations
  • Security logs: for a defined period based on fraud prevention needs
  • After account closure: for the period required to fulfil legal obligations

6.2 Data Deletion Requests

You may request that your personal information be deleted. However, it may not be possible to delete financial transaction records and information retained due to legal obligations. Contact [email protected] for such requests.

7. Your Rights & Choices

7.1 Right to Access Information

You may request a copy of the personal information we hold about you. Identity verification may be required to process this request.

7.2 Right to Correct Information

If any information in your profile is incorrect or outdated, you may request that it be corrected. Keeping accurate information helps us maintain service quality.

7.3 Right to Close Your Account

You may close your tck66 account at any time. To request account closure, contact [email protected] or let our support team know via live chat.

7.4 Right to Opt Out of Marketing Communications

You may stop receiving promotional messages at any time. To do so, update your account settings or contact the support team. Please note that essential messages related to account services cannot be stopped.

8. Protection of Minors

tck66 is for users aged 21 and above only. We do not knowingly collect any personal information from minors. If we become aware that information has been collected from a minor, steps will be taken to delete it immediately and the relevant account will be closed. Parents and guardians should keep a close watch on their children's online activity.

9. Policy Changes & Updates

tck66 may update this privacy policy from time to time. If any significant changes are made, we will note the updated date on this page and will endeavour to notify users directly where possible.

Continued use of the platform after a policy change will be taken as your agreement to the revised policy. We therefore recommend reviewing this page regularly.

10. Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us:

Live Chat: Available 24 hours a day, 7 days a week
Support is available in both Bengali and English

We are ready to assist with any privacy-related questions and will endeavour to respond to your request within a reasonable time.

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